I finally got someone to help me this morning. I am a passive person, and I HATE confrontation. But I had to get a bit firm with the CS this morning. She called me back about ten minutes later to tell me that my doll was looked at on the 27th of January, and a note put on my account to call me. Non one had noticed the note!!!!!

I remarked in another post, that they no longer have the PM Felicity heads. So our Felicty is just being sent back to us.

At least she is safe!